On-line Shopping Processing
Step 1 – Add to Cart – Choose the item you want and the size, and then add it to the cart.
Step 2 – View Cart – Click the shopping cart on the upper right of the page, and then view the cart. Check the item and the size you chose.
Step 3 – Secure Checkout – Fill out your contact information: email address, shipping address, phone number, payment & billing address
Step 4 – Complete Order – Review & pay.
Payment
What methods of payment do Soletec accept?
We currently accept the payment through PayPal. PayPal is the faster and safer way to pay online. We do not accept Cash, CODs, checks or money orders.
However, PayPal is the third-party for payment. The third-party link on this site may direct you to the third-party website that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Shipping
We ship your order to you via SF Express. Please use the link below to SF Express for more information: https://www.sf-express.com/us/en/dynamic_function/price/
Returns
Step 1 – Email us: info@soletec.com.tw within 7 days of the receipt of your order. Tell us the reason why you want to return or exchange and also attach the photos of faults prior to sending any product back to Soletec. You have to indicate your order number, which items you wish to return and which is your request.
Step 2 – Items should be unworn and undamaged.
Step 3 – All original tags, packaging, accessories and complementary gifts should be included.
Step 4 – Items must be sent back within 30 days of the receipt of your order. Then, we will deal with the refunds or exchange.
- About Exchange: Because of the fault, you can exchange the same item or the same price of other goods. The shipping costs for exchanges are at our charge at this time.
- However, the shipping costs for returns are at customers’ charge because of the wrong size or personal problems.
- You can use the link below to SF Express for the free appointment for door-to-door pickup: https://www.sf-express.com/us/en/dynamic_function/price/
Frequently Asked Questions
Q1. How do I know what size to wear if the footwear is not available in a half size?
Draw your foot in a sock on a white paper, and measure its length and width. For example, if the width of your foot is less than 11 cm and the length is 26 cm, you can choose the size of US 8.5 for your safety footwear. You can also choose US 9 because of your personal preference for feeling cozier.
Furthermore, if the width of your feet in socks is larger than 11 cm or you have problems choosing the size, please email us as soon as possible: info@soletec.com.tw.
Q2. Can I buy a single shoe?
We are sorry that we cannot accommodate you with single shoe orders. Our footwear is not only sold but also manufactured in pairs.
Q3. How long will my order take to arrive?
Shipping times are not guaranteed. The delivery will typically ship the next day on the order placed today. For an estimate of shipping time, all in-store items will be arrived in your country in 5-7 business days. Time includes shipping and handling and excludes non-business days, including weekends and company holidays.
Q4. How to calculate the shipping fee if I apply for a return?
The charge for the shipment should be paid by the buyer. Package density is one of the factors that affects the shipping rate. Thus, the shipping rate is determined according to the actual weight or the volumetric weight, whichever is greater. Please use the link below to SF Express for reference. https://www.sf-express.com/us/en/dynamic_function/price/
Q5. Notice of tariff and taxes on imported goods –
International packages are subject to customs duties and taxes. The limit for duty-free packages is set by your local customs authority. All local customs and handling fees must be at customers’ charge. You can check the local customs website for further information.
Q6. When can I get my money back after the return?
Refunds will be completed within 3-7 days after we receive your return and confirm the methods of refund with you.
Q7. Why can I not return my purchase?
1) The application on line exceeds the return term of 7 days of the receipt of your order.
2) Socks are not allowed to return based on the personal hygiene.
3) It is not allowed to return if the item has been worn, damaged, washed, altered, stained, and processed.
4) It is not allowed to return if the labels or tags have been removed.
5) It is not allowed to return if accessories or complementary gifts are neither included nor damaged.
Q8. Can I change or cancel my order?
We are committed to getting your order to you as quickly as possible. Therefore, there isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. Please wait to receive your order and make any returns at that time. If you realize you’ve made a mistake after placing your order, please email us immediately: info@soletec.com.tw
Q9. The item I want is out of stock, when will you get more?
We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the “add to cart” button will turn grey or you cannot click it. If you need to know more about the inventory of the item, please email us: info@soletec.com.tw. As soon as we get more inventory of it, we will email you!